CUSTOMER SERVICE
FAQ
01
I’ve found the sneakers I want but can’t select my size
Sorry for not having the number you needed, but there are several other attractive models that can please you, with the desired numbering do not be discouraged from looking at other models. Good Luck Thank you We will always be at your disposal. any doubt ask us
03
Has my order been sent yet ?
Your request is in the process of analysis and we have a problem in the customer registration process that will be solved soon, just wait while we solve this, we will send an order confirmation email completed when we solve it. thank you
05
Part of my order is missing
you must return the merchandise so that we can make the exchange without problems, within 30 days you will receive the product again, or if you prefer to return and be compensated in payment just make the request and inform the data. Thank you
07
Which methods of payments can I use?
Paypal, Mercado Pago , PagSeguro , We accept all cards and tickets
09
Is it safe to order online?
It depends on the Site that you are doing the ordering generally should do a brief market research to see if the supplier is known and if it delivers its orders correctly
02
Can you give me more information about the sneakers?
The tennis shoes are of excellent quality and come from good suppliers generally direct from the factory to the access to the availability of sale of the product we carry out an inspection of the material of the product before the posting and divulgation in the site of the store approving the selected ones in the period of 72 hrs the product will be in your store available for sale.
04
Can I track my order ?
Of course, you just have to wait for an email that we will send with the tracking code and just go to the post office: https://www2.correios.com.br/sistemas/rastreamento/
06
You’ve sent me the wrong items
just let us know that we will issue a cod that you can post the order at the post office that within the period of 30 days we will make the exchange
08
I forgot to use my discount code
Unfortunately it has an expiration date you can use it only in the valid period during the description of the coupon. You can cancel the purchase and redo it again with the discount coupon plus with it will delay the delivery time.
10
Delivery - How much is it and how long does it take?
It would be state or country, generally and around 5% of the value of the product and the shipping period goes from 15 to 45 national and international days.
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: kifrancomarketing@gmail.com
or fill in our contact form: